This Return Policy (“Policy”) is to the customer (“you”) in the United States who purchased Morgenthal Frederics products from Morgenthal Frederics, (the “Company”) through the e-commerce store at www.morgenthalfrederics.com.
Items purchased from MorgenthalFrederics.com may be returned and refunded or exchanged in accordance with the terms set forth in this Policy.
All returns must be delivered for return to Morgenthal Frederics in new, unused, and resalable condition within 20 days for a full refund. Items returned after the return delivery window may be subject to a restocking fee or refused a refund, subject to Company discretion based on date of return shipping delinquency and/or return condition of the product.
Only items purchased on MorgenthalFrederics.com can be returned to the Company. Items purchased from third party retailers that also carry Morgenthal Frederics product may not be returned to the Company and will be returned to the sender.
Items purchased at MorgenthalFrederics.com may only be returned to MorgenthalFrederics.com and not to a Morgenthal Frederics boutique.
All refunds will be issued to the payment card used to purchase the item(s) being returned. Refunds will be issued once the returned product has been physically received by Morgenthal Frederics.
All items returned must be packed securely in new condition and accompanied by all accessories and materials to include tags, cases, cleaning cloths, etc. as these are considered part of the product. Items returned without any of these item accessories may be subject to fees or refusal of refund.
Please include your MorgenthalFrederics.com invoice when returning your item(s).
Morgenthal Frederics expressly reserves the right to refuse returns that are not in full compliance with the Company’s return policy. All non-conforming returns will be returned to you and may be subject to shipping and handling fees.
All exchanges are subject to product availability.
If your package arrives damaged, please contact Morgenthal Frederics customer service within 24 hours of receiving your shipment.